About The Helpdesk
The Helpdesk designs and delivers Technology-enabled business solutions. Our solutions focus on providing strategic differentiation and operational superiority to our clients. With The Helpdesk, clients are assured of a transparent business partner, world-class processes, speed of execution and the power to stretch their IT budget.
We focus on solutions and services that include Technology and Systems Planning, Hardware and Systems Integration, Business Intelligence Solutions, Content Management Systems, Customer Relationship Management, Professional Training, and Consulting.
The Helpdesk delivers unmatched business value to customers through a combination of process excellence, quality frameworks and service delivery innovation.
Today, organizations that have adopted The Helpdesk business solutions are experiencing excellent results, including increased revenues, increased customer satisfaction, lower operational costs, and higher returns on their existing technology investments.
Strong fundamentals like quality, integrity, and superior customer service have been the drivers of our growth. We have a long term perspective for the company and are continuously working to enhance our technical depth, quality leadership and maintain attractive billing rates for our services.
The Helpdesk believes that new business and repeat business is achieved through a fundamental commitment to providing the best value for our clients.
Mission
To provide every customer with an experience that not only exceeds their expectations, but compels them to tell friends and associates about our services. We provide every client with the tools they need to achieve their desired efficiency through corporate IT solutions without the corporate cost.
VisionTo become the leading service and solution provider for the regional Southwest through our continued development of technical expertise and commitment to the absolute best in customer service. |
Company Origin
The Helpdesk began as the IT Department for Mesilla Valley Transportation, a 700 user environment including over 5 sister companies and 14 remote locations across the country. From a modest network of about 200, the company grew rapidly to over 700 users and we provided not only a safe, networked environment, but the tools necessary to take the transportation company to the next level of becoming one of the largest, most technologically advanced transportation companies in America. Through time, we realized we could share our knowledge and resources with other companies in the community. And so, we decided to branch out and offer our services to the rest of the region. Today, here we are, The Helpdesk LLC, saving the Southwest from it's technical woes, one valued customer at a time.
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