Services
The Helpdesk's complete range of services addresses the needs of both technology and business requirements to help organizations leverage leading-edge technologies for business improvement.
Operating as their Trusted Advisor, The Helpdesk provides the expertise to help our clients realize their objectives. We provide:
- Computer Repair, Maintenance, and Optimization
- Data Storage Solutions
- Data Backup, Restore, and Recovery
- Network Hardware Integration, including Digital Office Systems/Multifunction Printers
- Onsite Hardware Troubleshooting
- Network Operating System Support and Administration (Windows XP/Vista/Server)
- Virus/Malware Cleanup & Prevention Solutions
- Microsoft Office Collaboration Solutions
- Enterprise Content Management
- Web Design & Development
- Hardware Procurement & Software Licensing
- Network Architecture Design, Security, and Optimization
- Systems Engineering and Integration
Professional Employees
All Field Technicians are Microsoft Certified Professionals, with proven expertise and abilities backed by one of the industry's lead training programs - one that identifies leading IT professionals.
Established Methodologies
The Helpdesk applies the Microsoft Solutions Framework (MSF) and Microsoft Operations Framework (MOF) to all areas of our operations, to ensure that the highest quality solutions are delivered to our valued customers. Microsoft Solutions Framework (MSF) provides people and process guidance
